| Time Management | IBM Computer Systems Wordperfect 5.1 and 6.1 |
| Bankruptcies | Ami Pro |
| Collections | Quatro Pro |
| Business Writing | Lotus 1,2,3 |
| Microsoft Word for Windows | Paradox (database) |
| AS/400 |
| Monterey Peninsula College - Jan 1993 to Present (ongoing) |
| Gavilan Junior College |
| Sawyer's Business College |
| Gilroy High School |
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I have been a resident of the Monterey Peninsula for the last 15 years where I would like to continue my professional career. However, I will not limit myself to this area should my responsibilities and opportunities take me elsewhere. |
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I have had four years of management experience through Transamerica Financial Services. Supervising 2 full time employees and an occasional temporary employee. |
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I have received Goal Certificates from GMAC and Selling Insurance Plaque from Transamerica Financial Services, as well as being recognized (in part) by my promotions and salary increases. |
GMAC Mortgage Corporation
1 Lower Ragsdale Drive
Building 1 Suite 200
Monterey, CA 93940
Tel: (408) 649-6100
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Increased 1st and 2nd Mortgage volume (mostly refinance and a few purchases), cross-sold additional products i.e. mortgage insurance, achieved improved customer recapture rate, increased and exceeded value added per our contract agreement, maintained high levels of customer satisfaction through availability (weekends and evenings) and immediate follow-up, following through on their packages until closing, problem files, and meeting closing goals. Experienced with Fannie Mae and Freddie Mac guidelines, worked both conventional and non-conventional loans, handled Appraisers and Escrow officers. These goals were accomplished by working at home through the use of GMAC's lending program: PILOT. Office duties included word processing using Microsoft Word for Windows, input of my applications, monthly and weekly reports, composing correspondence and meetings. |
REM Corporation
Personnel-Jason Worchester
16 Lower Ragsdale Drive
Monterey, CA 93940
Tel: (408) 655-1111
May 1995 to August 1995
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Distributed daily domestic and international faxes, produced daily domestic and international inquiries i.e. quotations, pro-forma invoices, and invoices, as well as domestic and international insurance and freight quotes as well as Shipper's Declarations. Worked with database (Paradox) for Customer Population Report, maintained domestic and international video library and shipping logs, provided relief coverage for receptionist, made hotel, golf and restaurant reservations for visitors, attended and took notes for weekly meetings, drafted forms from both WordPerfect 5.1 and Quatro Pro for our W.A.R. (Weekly Action Report) and Quote/Invoice book (which had never been previously established), generated invoices and inventory by use of database (AS/400). |
The Marshall Group
Manager-Chips Shill
Ocean Ave. and Lincoln
Carmel, CA 93921
Tel: (408) 394-6900
December 1994 to May 1995
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Handled all incoming phone calls, typing, faxing, setting appointments, giving typing tests, calling potential clients, placement of clients with proper employers, filing, and payroll. |
Cypress Coast Bank
Supervisor-Fred Rowden
1658 Fremont
Seaside, CA 93955
Tel: (408) 394-6900
December 1992 to March 1993
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Handled processing for construction loans, title, appraisals, closed loans, took minutes for weekly loan committee meetings (not shorthand), interacted with CEO and Board of Directors, composed and typed letter by accessing WordPerfect 5.1 and Quatro Pro. |
Transamercia Financial Services
Supervisor-Bill Lovelace
409 Washington Street Ste. 200
Monterey, CA 93940
Tel: (408) 251-8054
August 1988 to September 1992
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Assistant Manager-Sales real estate loans (second mortgages), collections, bankruptcies, foreclosures, accounting, cashier, customer complaints and services, training of all new employees, (including temporary help), title work, appraisals, inventory, referrals to neighboring banks, monthly and weekly report and company speeches (largest group 60). . |
Monterey Federal Credit Union
Supervisor-Rudolphe Proctor
2600 Garden Road
Monterey, CA 93940
Tel: (408) 647-1000
May 1985 to July 1988
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Collection of accounts from 30-day delinquencies to charge-off, bankruptcies, repossessions, additions for insurance policies, customer complaints, monthly reports and letter composition using WordPerfect 5.1. . |